This Privacy Policy describes SolarShield Retractable Awnings’ policies and procedures on the collection, use, and disclosure of your information when you use our services and tells you about your privacy rights and how the law protects you.

 

We use your personal data to provide and improve our services. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

 

SolarShield Retractable Awnings is committed to safeguarding the privacy of our customers, prospective customers, and website visitors. We want to assure you that we do not share your personal information with third parties except as described in this Privacy Policy. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.

 

INFORMATION COLLECTION

 

We collect only the information necessary to provide and improve our services. This may include:

 

• Name

 

• Email address

 

• Phone number

 

• Mobile phone number

 

• Mailing address

 

• Project address

 

• Zip code

 

• Project details and specifications

 

• Uploaded photos and documents

 

• Preferred contact method

 

• Messages, questions, and inquiries submitted through our website or by phone, email, or SMS

 

We do not sell or rent your personal information.

 

HOW WE USE YOUR INFORMATION

 

The information collected is used solely for communicating with you, providing requested services, and supporting our business operations. We do not share your information with external parties for marketing purposes.

 

We may use personal data for the following purposes:

 

• To provide and maintain our services, including monitoring website usage.

 

• To manage customer records.

 

• To provide estimates, consultations, product recommendations, sales, installation services, warranty support, and customer service.

 

• For the performance of a contract related to products or services you purchase from us.

 

• To contact you by email, telephone calls, SMS, or other electronic communications regarding estimates, appointments, project updates, scheduling, invoices, service updates, and customer support.

 

• To provide information regarding products or services that may be relevant to your inquiry unless you have opted out of receiving such communications.

 

• To manage and respond to your requests and inquiries.

 

All communications submitted through our website, forms, email, or SMS may be stored on secure servers operated by SolarShield Retractable Awnings or trusted service providers acting on our behalf.

 

PROJECT PHOTOS AND UPLOADED IMAGES

 

If you upload or send photos of your home, patio, deck, outdoor living area, awning location, or project area, we may use those images to evaluate your request, prepare an estimate, provide recommendations, and plan your project.

 

SolarShield Retractable Awnings will not use customer-submitted photos publicly for advertising, website galleries, marketing materials, or social media without obtaining permission.

 

SMS DISCLOSURE

 

By providing your mobile phone number or communicating with us by SMS, you agree to receive recurring messages from SolarShield Retractable Awnings.

 

Message and data rates may apply. Message frequency depends on your interactions, requests, and project activity.

 

You may reply STOP to opt out of future SMS communications at any time or reply HELP for additional information.

 

SMS consent and phone numbers collected for SMS communication will not be shared with third parties or affiliates for marketing purposes.

 

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES

 

Our website may use cookies, pixels, analytics tools, and similar tracking technologies to enhance your experience and improve our services.

 

Cookies are small text files placed on your device to collect information about your activity on the website.

 

We may use these technologies to:

 

• Analyze website traffic and usage

 

• Improve website functionality

 

• Measure advertising effectiveness

 

• Enhance user experience

 

• Improve customer service

 

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain website features.

 

DISCLOSURE OF YOUR INFORMATION

 

SolarShield Retractable Awnings does not share customer information with third parties for marketing or promotional purposes.

 

Your personal information is kept confidential and is not disclosed to outside organizations except as required by law, with your consent, or as necessary to provide requested services.

 

We may disclose personal information under the following limited circumstances:

 

• We have obtained your consent.

 

• We need to enforce agreements, policies, or terms of service.

 

• We share information with service providers that assist us in website hosting, customer communications, payment processing, analytics, or business operations.

 

• We may provide information to companies under common ownership or control solely for purposes permitted by this Policy.

 

• We respond to subpoenas, court orders, legal processes, or government requests.

 

• We establish or exercise legal rights or defend legal claims.

 

• We investigate suspected fraud, illegal activities, security incidents, or threats to safety.

 

• We transfer information if SolarShield Retractable Awnings or its assets are acquired, sold, or merged with another company.

 

We may share aggregated, statistical, or non-identifiable information that cannot reasonably identify an individual.

 

INTERNATIONAL DATA TRANSFERS

 

Your personal information may be transferred to and processed in locations outside your state, province, country, or other governmental jurisdiction where data protection laws may differ.

 

We take reasonable steps to ensure that your information remains protected and handled in accordance with this Privacy Policy regardless of where it is processed.

 

DATA RETENTION

 

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

We may also retain information as necessary to:

 

• Comply with legal obligations

 

• Resolve disputes

 

• Maintain business records

 

• Enforce agreements

 

• Protect our legal interests

 

DATA SECURITY

 

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

 

However, no website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

 

YOUR CHOICES

 

You have the right, subject to applicable law, to:

 

• Access your personal information

 

• Correct inaccurate information

 

• Request deletion of information

 

• Request a copy of information we maintain about you

 

• Opt out of certain marketing communications

 

If you have concerns or questions regarding your personal information, please contact us using the information below.

 

POLICY CHANGES

 

We may update this Privacy Policy from time to time. Any changes will be communicated by updating this page and revising the “Last Updated” date.

 

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

 

CONTACT INFORMATION

 

SolarShield Retractable Awnings

 

Milldale, Southington, CT, USA

 

Phone: (800) 723-7048

 

Email: sales@solarshieldawnings.com

 

Website: https://solarshieldretractableawnings.com

 

By using our services, website, forms, or communication channels, you agree to the terms outlined in this Privacy Policy.